Romulus Arts Private Limited ("we,"
"us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our website and services offered under the domain and subdomains of our Site (“Site”). By accessing or using our Site, you signify your acceptance of this Privacy Policy and consent to the practices described herein. If you do not agree, please do not use or access our Site.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide
when you:

  • Register on our Site;
  • Place an order or request services;
  • Subscribe to newsletters or marketing communications;
  • Contact our customer support.

Such information includes but is not limited to your:

  • Name, email address, phone number;
  • Shipping and billing addresses;
  • Payment and transaction details;
  • Account credentials and preferences.

1.2 Non-Personal Information

We may automatically collect non-identifiable information,
including:

  • IP address;
  • Browser type and version;
  • Device information;
  • Pages visited, date/time stamps;
  • Cookies and similar tracking data.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to:

  • Enhance user experience anpersonalize content;
  • Analyze website traffic and user behavior;
  • Measure marketing campaign effectiveness;

Promote Site security and fraud prevention.

Cookies may be session-based (deleted after browser closes) or persistent (stored longer). You may disable cookies through your browser settings, though some Site features may not function properly as a result.

Third-party service providers (e.g., analytics, advertising
partners) may also deploy cookies on our Site. We do not control third-party
cookies, and their use is governed by those parties’ privacy policies.

2. Use of Information

Your personal data is collected and used for the following lawful purposes:

  • Processing, fulfilling, and managing your orders and transactions;
  • Communicating order updates, customer service, and support;
  • Personalizing your browsing experience and Site content;
  • Sending promotional and marketing communications (with your consent where required);
  • Detecting, preventing, and responding to fraud, abuse, or security threats;
  • Complying with legal and regulatory obligations;
  • Conducting internal research, data analysis, and improving products/services.

Your IP address is used for troubleshooting technical issues, security, and to gather broad demographic insights.

3. Data Sharing and Disclosure

3.1 No Sale or Rental of Personal Data

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

3.2 Authorized Sharing

Your personal data may be shared with:

  • Employees and authorized personnel who require access to perform their duties, under strict confidentiality agreements and subject to disciplinary measures for breaches;
  • Trusted third-party service providers, including:
  • Payment gateways (e.g., RazorPay) for transaction processing;
  • Logistics and courier partners (e.g., Shiprocket) for order fulfillment;
  • IT service providers for hosting, maintenance, and analytics;
  • Legal and regulatory authorities as required by applicable laws, or to protect our rights and prevent fraud or illegal activities.

All such parties are obligated to maintain the confidentiality and security of your information.

4. Data Security

We employ robust technical, physical, and administrative safeguards including:

  • Secure servers with firewalls and encryption protocols;
  • Access controls limiting employee access on a need-to-know basis;
  • Regular security audits and monitoring;
  • Staff training on data privacy and security best practices.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge and accept this
inherent risk.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected;
  • Comply with applicable laws, tax, or accounting requirements;
  • Resolve disputes and enforce agreements.

When data is no longer required, we will securely delete or anonymize it.

6. User Rights and Controls

You have the right to:

  • Access and obtain a copy of your personal data;
  • Correct or update inaccurate or incomplete data;
  • Request deletion of your personal data, subject to legal or contractual limitations;
  • Object to or restrict certain types of processing;
  • Withdraw consent at any time for marketing communications;
  • Lodge complaints with relevant data protection authorities.

To exercise any of these rights, please contact us at helpdesk@ArtisanEra.in
with your request.

7. Children’s Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect or solicit personal data from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal information.

9. User Consent

By using our Site or providing your personal information, you expressly consent to the collection, use, and disclosure of your data as described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. Material changes will be notified through the Site or via email before they take effect. Continued use of the Site after such modifications constitutes acceptance of the updated policy.

11. Governing Law and Jurisdiction

This Privacy Policy and your use of the Site shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the
exclusive jurisdiction of courts located in Delhi, India.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

helpdesk@ArtisanEra.in